Shipping policy

Shipping Policy Last updated: July 11, 2026

At Borges Atelier, all orders are carefully prepared and shipped within 1 to 2 business days after payment confirmation.

Destinations, Shipping Costs, and Delivery Times

Destination	Shipping Cost	Estimated Time
Portugal	Calculated at checkout	2 to 4 business days
European Union	Calculated at checkout	4 to 7 business days
Outside the European Union	Calculated at checkout	7 to 14 business days

Free shipping on orders of €100 or more.

The times shown above are estimates and start counting from the moment the order is shipped. In exceptional situations, such as periods of high demand, carrier delays, or customs procedures, deliveries may be delayed, and we cannot be held responsible for these cases.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number, whenever this is provided by the carrier.

Customs Fees

Orders shipped outside the European Union may be subject to customs duties, import taxes, or other local fees.

These charges are the customer's responsibility.

Delivery Issues

If your order does not arrive within the expected time, please contact us at borgesateliersupport@gmail.com.

We will review each situation individually and do our best to offer a quick and appropriate solution.

Damaged Orders

If your product was damaged during shipping, please contact us within 48 hours of receiving your order and, whenever possible, send photos of the item and its packaging.

We will review each situation individually and aim to offer the most appropriate solution as quickly as possible.

Contact

If you have any questions about the shipping of your order, you can reach us at borgesateliersupport@gmail.com.